Returns & Exchanges

At Gibbys Electronic Supermarket, we stand behind our products and offer a 30-day return policy on most electronics to ensure your complete satisfaction. If you are not entirely happy with your purchase, our streamlined process makes it easy to request an exchange or a refund.

Return Process

• 1.
  Request Authorization

  Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.

• 2.
  Pack Securely

  Place the item in its original factory packaging, including all manuals, accessories, and promotional materials to ensure a full refund eligibility.

• 3.
  Ship to Store

  Affix the provided shipping label or address the package to our returns department at our St. Catharines location, ensuring the RMA number is clearly visible on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, your refund will be processed to the original payment method within 5 to 7 business days.